Selecting Your Builder

Interview only those builders who have strong reputations in the marketplace. You can get recommendations from friends or business colleagues who have recently built new homes. You can also drive through new home neighborhoods and talk to buyers of homes you especially like. Finally, you can also often get recommendations from realtors, mortgage bankers or the local chamber of commerce.

Ask each builder for a professional reference list of current suppliers and subcontractors. Contact several of these references to inquire about how the builder operates. Ask about project scheduling, job site organization/housekeeping, and bill payments. Watch for recent changes in labor forces, suppliers or product types. Listen for words like "trustworthy," "professional," and "dependable."

Check the builder's banking and insurance references. Although privacy laws limit what you can learn, you can still get a feel for the current financial stability of the builder. Again, watch for recent or sudden changes in the builder's supplier and labor relationships. Make sure each builder has the necessary insurance coverages, including Workers Compensation on both workers and subcontractors, General Liability and Builder Risk, which protects you from additional costs to rebuild if your home is damaged during construction/

Ask for a list of clients for at least the past 2 years. Any builder can give you a selected list of satisfied clients, but to get a true picture of a builder's customer service you have to have access to the full spectrum of clients. Call several at random, or select them by the type of home or neighborhood. In talking with these clients, ask about the builder's performance through all phases of the design and construction of their home.

Design

Did the builder have a sense of architectural balance and perspective?
Could the builder visually communicate the design to the client?
How extensive was the builder's product and production knowledge?
Was the builder a good listener?
Did the builder respond to the client's needs and desires?
Did the builder come up with solutions to problems?
Did the builder respect the client's budget?

Estimating

How extensive was the builder's estimate?
Did the builder explain the estimate to the client?
How accurate was the estimate?

Production

Did the builder communicate regularly with the client during construction?
Did the project stay on schedule?
How was the client selection process managed?
Was the homesite kept clean?
Did the builder stay on budget?
How responsive was the builder to the client during construction?

Closing

Was the home completed by the scheduled date?
Did the builder give the client a thorough home owner orientation?
How many punchlist items did the client have in the orientation?
Were all the items completed by the closing?
Was the home cleaned prior to closing?

Warranties

Did the builder provide a written warranty?
How extensive was the warranty?

Did the homeowner encounter any problems with their home?
Did the builder respond quickly?
Did the builder solve the problem to the client's satisfaction?
Was the builder representative neat and courteous while in the home?

Final Question

If the client were to build another house, would they hire the builder again?

Visit as many current jobsites and completed homes as possible to examine the structural integrity, fit and finish, and detail of each builder's homes.

Recent homes will give you the best picture of the builder's current performance. You don't need to be an expert in engineering, architecture or interior design to recognize excellence. It is simply something you sense when you walk through the front door of a quality residence.

The quality of your home building experience will be directly proportional to the collective attitudes and abilities of all the people who will be working on your home. Ask them about the builder. Is the builder honest? Straightforward? A good manager? These people may wish to be anonymous, but they will normally be honest with you.

At the end of all these steps, you will probably have worked your way down to one good, professional builder.

You can feel confident that this builder will do an excellent job working with you to design and build your home. If two or more builders remain in the running, ask yourself how you feel about working with each of them. You will be spending many hours together over the coming months, so you want to make sure that you like the builder and can have an effective and enjoyable working relationship.

We hope that this guide is a helpful first step in your home buying decision. For further information, checklists, and guidelines, we encourage you to meet with us over a cup of coffee to discuss your dreams.