The undersigned hereby express a desire to clearly state the principles and ideals which guide all of us at Steve Klein Custom Builder and Steve Klein Signature Homes in our relationships with our customers.

We feel this unusual step is necessary at this time because we find ourselves frequently dissatisfied with the way we are treated, as individuals and as a company. Disinterest, discourtesy, bad service, late deliveries and bad manners are all too common occurrences.

We cannot tell others how to run their businesses, but we can run our building companies the way we feel a business should be run. Therefore, the following is a list we consider to be the inalienable rights of our customers. We expect to be held to account whenever we deny any of these rights to a customer.

• As our customer, you are entitled to be treated with friendliness, honesty, courtesy, and respect.
• As our customer, you are entitled to full value for your money. When you purchase a home from us you should feel assured that it was a good buy, and at a fair price.
• As our customer, you are entitled to be proud of your new home and to know that your satisfaction with our abilities and performance in the areas of design, purchasing, quality control, schedule control and customer service is our main concern.