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To deliver to the customer 100% of what we promise by properly communicating and understanding thoroughly their expectations. We pledge to provide service to our customers on time, in a quality workmanship manner, and with a smile!
Steve Klein Custom Builder and Steve Klein Signature Homes are in the business of designing and building high-quality Custom, Semi-Custom Homes and Pre-Designed Homes in a very professional environment in order to maximize long-term profitability for our company and employees. To accomplish this, The Klein Companies are committed to constantly providing a "total building experience" that will please our clients and provide a broad base of customer referrals who will be served by our team of dedicated, customer-focused employees, suppliers, and trades contractors who share our beliefs. |
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What Clients Are Saying "We wanted to write this letter to express our feelings about the entire process of building a house with you and your company. You were introduced to us by a Realtor who claimed that you were the "Best Builder in Victoria". Of course I didn't believe it, so I checked you out. We talked with at least 10 of your recent clients and without exception you and your company got high marks. Our decision was made, but we had to sell our house first. Without knowing me or my family, you reserved the lot that we wanted on no more than a handshake. When we sold our house and went for our loan, the loan officers gave us the run-around. You personally called and helped free up the logjam. You hooked us up with a first rate Architect and led us through the hassles of designing a house on a budget and in a hurry. While constructing our house, your people were absolutely first class. Not only were they top craftsmen, but they treated me, and my wife and family with respect. They never forgot whose house it was. Many of them came up with ideas that improved the design of the house for little or no additional money. Larry Kocian stands out in my mind as an extraordinary example of customer focus. The man is simply outstanding. There were very few "problems" and when they did come up, I was surprised at the speed in which they were resolved. What impressed me more was the personal integrity you showed in addressing even the little discrepancies. In every case, the problem was addressed immediately, the right thing was done, and we walked away feeling that we were treated fairly. Our house came in on time, at budget, and with no surprises. Summing it up, I guess its no secret what it takes to be "The Best Builder in Victoria":
Everyone knows what it takes. The difference is that you DO what it takes. The secret is in the execution. You and your people have lived up to your reputation."
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